Frankly, I wasn't so sure we'd be able to settle with [insurance company]. Thank you for your patience and professionalism throughout the mediation. I was impressed with your poise and calm demeanor and could tell that [client] appreciated your fine representation of her.
Hi Jim, Thanks again for mediating the disagreement this week. You did a fantastic job helping both sides gain something from this miserable experience. I am so happy that we live in a country where services like yours exist to put situations where they belong, behind!